This policy explains how you can cancel or reschedule a Wound Care Service appointment, and how refunds are handled when a payment has been made online through this website.

1. Cancelling or Rescheduling an Appointment

You can cancel or reschedule your appointment any time by calling or messaging us on +91 92050 04767 (WhatsApp or call) or emailing wvcare228@gmail.com. Where possible, please let us know at least 12 hours before your scheduled visit so we can free up that slot for another patient and avoid dispatching a nurse unnecessarily.

2. Refunds for Cancelled Visits

  • If you cancel before a nurse has been assigned or dispatched for your visit, any advance payment made online is refunded in full.
  • If you cancel after a nurse has already been dispatched to your location, a nominal visit/logistics charge may be deducted from your refund to cover that cost.
  • If a visit is cancelled by us — for example, due to unavailability — you will be offered a full refund or a rescheduled appointment, whichever you prefer.

3. Service Not Delivered as Described

If you believe a visit was not carried out as booked, please contact us within 48 hours of the appointment. We will look into what happened and, where appropriate, offer a full or partial refund or a follow-up visit at no extra charge.

4. Refund Method & Timeline

Approved refunds are credited back to your original payment method (the card, UPI ID, or wallet used to pay) within 5–7 business days, depending on your bank or payment provider's own processing time.

5. Non-Refundable Situations

  • Once a wound care visit has been completed, the fee for that visit is non-refundable.
  • If you are not reachable or not available at the address given at the scheduled time, and no prior cancellation notice was given, the visit fee is non-refundable.

6. How to Request a Cancellation or Refund

Contact us with your name, appointment date and payment details (if applicable) through any of the channels below, and we will confirm the outcome directly with you.

7. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will always reflect the latest version.

8. Contact Us