Wound Care Service ("we", "us", "our") provides home and in-clinic wound care nursing services. This Privacy Policy explains what personal information we collect when you use our website or contact us by phone, WhatsApp or email, how we use it, and the choices you have.

1. Information We Collect

We collect the information you choose to give us, most commonly through the contact form on this website:

  • Your name, phone number and city
  • The service you're enquiring about and any notes you add about the case
  • Your email address, if you contact us by email or provide one
  • Any information you share with us over a phone call or WhatsApp chat while arranging a visit

If online payments are enabled on this website in the future, payment details (such as your card or UPI information) are entered directly into our payment gateway partner's secure systems — we do not receive or store your full card, bank or UPI credentials on our own servers.

2. How We Use Your Information

  • To respond to your enquiry and get back to you about the service you asked about
  • To schedule, coordinate and follow up on home or in-clinic visits
  • To communicate with you by call, SMS, email or WhatsApp about your appointment
  • To keep basic records of the care provided, where relevant to your treatment
  • To improve our services and website

3. How We Share Your Information

We do not sell or rent your personal information. We only share it with:

  • Our nursing and care staff, so they can prepare for and carry out your visit
  • Service providers who help us operate — for example, our email delivery provider, which relays contact-form enquiries to our team's inboxes
  • Payment processors, only if and when you choose to pay online through this website
  • Authorities or regulators, where we are required to by law

4. Data Storage & Security

Enquiries submitted through our contact form are sent over an encrypted (SMTP/TLS) connection to email inboxes managed by our team. We take reasonable technical and organisational steps to protect your information, but no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies & Third-Party Content

This website loads fonts from Google Fonts and a scroll-animation library from a content delivery network (CDN) to display and animate pages correctly. Loading these resources may share standard technical information, such as your IP address, with those providers as part of normal web delivery. We do not currently use advertising or tracking cookies. If that changes, this policy will be updated to explain what is used and why.

6. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below. We will respond to reasonable requests as promptly as we can.

7. Children's Privacy

Where our services are provided to a minor patient, all information is submitted by, and care is arranged with the consent of, a parent or legal guardian. We do not knowingly collect personal information directly from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page will always reflect the latest version.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: